I didn’t want to resort to posting here, but here goes :( I ordered 4 Tokyolux shirts on the 14th OF OCTOBER. I live in the UK, so waited the 2-3 weeks for shipping, then emailed them. I got a tracking number a week later, which was useless as the status was always ‘Electronic Shipping info received’ Of course, after these 2-3 weeks, it was too late to launch a PayPal dispute. I emailed every fortnight, with NO RESPONSES. Until the 24th JANUARY, when I got a reply saying they would ‘look into it’. I have responded to this twice since and had no reply. It has been 18 weeks since I placed my order. I have been made to feel stupid and helpless in this, does anyone have any suggestions??
Anonymous asked: I ordered a shirt from her Coco De Coeur site and it arrived with a rip in the front of it, I emailed her and she responded saying "omg I'm so sorry I'll send you a new one", I waited a few weeks, nothing came so I emailed again- got a one-line response saying she'd "send a new one". MORE weeks past and nothing came in the mail, so again, I sent an email, all she says in response it "I sent it to you I thought you received it" no tracking number, & wouldn't respond to anymore emails after that!
Anonymous asked: Filed a dispute against Coco de Couer today since it's been 17 days since my order with no receipt of my items or response to my two emails. Apparently, according to other's reviews, that seems to me the magic key to getting the shit you paid for so we'll see.
You filed it with PayPal? Let us know what happens.
Anonymous asked: I've ordered something from Coco de Couer, it's been two weeks exactly and it hasn't arrived. Normally this would not faze me (some clothing companies take 2-3 weeks to get an item to you), but she hasn't responded to either of my two emails asking for an idea of when the things might arrive, which is suspicious to me since when I sent her an email before making a purchase I received a response almost immediately. I sent both my emails on weedays as well, one last week and one yesterday wtf.
saintsandliiars asked: i ordered a shirt from coco de coeur 2 weeks BEFORE CHRISTMAS. i've emailed her company multiple times but still no response. i've gone on her formspring, STILL NO RESPONSE, the fact that she got the money for what i bought and never sent me the item is really pissing me off.
disgusting! i’m sorry this is happening to you
Anonymous asked: The exact same thing happened to me when ordering from tokyolux. I had sent four emails over the course of two weeks to multiple email addresses and got nothing back, when my it had turned into a month of my item not arriving. I opened a paypal dispute and soon after my items arrived. What was crazy to me, is that she shipped from California to California. There is no way in hell it should have taken 2 months for my item to arrive. buyer beware
Anonymous asked: Hi, I said a while ago that I had ordered and not gotten anything after a month... after opening a dispute my items arrived a few days later, albeit from California when I thought she'd be shipping out of New York. Her 'free gift' for lateness was a sticker. Really beat-up envelope, no paperwork or information inside, just heart-shaped glitter. Shirt is fairly nice but I'd never order from her again after the fiasco.